Terms and Conditions & Refund Policy

1. Account Registration & Eligibility

• You must meet the minimum age required by applicable law to create and use a Shop2Change account or participate in reward activities.
• Users may maintain only one Shop2Change account unless otherwise expressly authorized by Shop2Change. Creating or operating multiple accounts for the purpose of obtaining additional rewards, promotions, or other benefits is prohibited.
• You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
• You must provide accurate information when creating or using your account and must not impersonate another person or misrepresent your identity.

2. Earn Offers & Offerwall Rules

• Shop2Change may provide users with opportunities to earn virtual reward points by completing eligible tasks, surveys, applications, games, registrations, and other promotional activities provided through third-party offerwall and advertising partners.
• Offer availability, eligibility requirements, reward amounts, completion conditions, and verification requirements may vary by user, country, device, campaign, and third-party provider.
• Rewards are credited only after the relevant offerwall provider confirms a valid and eligible completion. A displayed or pending reward does not necessarily mean that the reward has been finally approved.
• Strict Anti-Fraud Policy: The use of VPNs, proxies, Tor, virtual machines, emulators, automated bots, manipulated traffic, fake information, or any other method intended to bypass offer requirements, disguise location or identity, or artificially generate rewards is prohibited.
• Users must complete offers personally and according to the requirements presented by the relevant offer provider. Using another person's account, device, payment method, or identity to manipulate offer eligibility or completion is prohibited where it violates the applicable offer requirements.

3. Reward Verification, Reversals & Point Adjustments

• Shop2Change may place rewards or related balances under temporary review when additional verification is reasonably necessary for security, fraud prevention, offer validation, or transaction processing.
• If an offerwall provider reports that a conversion was invalid, fraudulent, incomplete, cancelled, reversed, or otherwise ineligible, Shop2Change may reverse or deduct the corresponding reward from the user's balance.
• Where technically available, Shop2Change may provide information regarding a reversed or rejected reward through the user's account or support channels.
• If a reversal causes a negative reward balance, the account may be restricted from further redemptions until the balance is resolved.

4. Account Suspension & Termination

Shop2Change may temporarily restrict, suspend, or terminate an account when reasonably necessary to protect the platform, users, partners, or payment and reward systems, including in cases involving:

• Violation of these Terms and Conditions or other applicable Shop2Change policies.
• Fraudulent, deceptive, automated, or abusive activity.
• Multiple accounts being used to obtain unauthorized rewards or benefits.
• VPN, proxy, emulator, or other methods used to circumvent offer eligibility or security controls.
• Attempts to exploit, manipulate, or interfere with Shop2Change systems, offer tracking, postbacks, rewards, or transactions.
• Chargeback abuse or other unauthorized payment activity.

Where appropriate and reasonably possible, Shop2Change may review the relevant account activity before making a final decision regarding affected rewards or balances. Rewards associated with confirmed fraudulent or invalid activity may be cancelled or removed.

5. Reward Redemption & Digital Product Delivery

• Eligible reward points may be redeemed for digital top-ups, game credits, gift cards, or other redemption options made available on Shop2Change.
• Redemption options, minimum requirements, availability, and applicable limits may change from time to time.
• Delivery times for digital codes, top-ups, or other digital products may vary depending on the product and provider. Many services may be delivered automatically, while some transactions may require manual verification or processing.
• Users are responsible for providing accurate account details, Player IDs, email addresses, or other information required to complete a redemption. Shop2Change may not be able to recover or replace a digital product delivered to incorrect information supplied by the user.

6. Refund Policy

• Digital Goods & Game Top-Ups: Due to the nature of digital goods, gift cards, game top-ups, and other digital services, transactions are generally final once a digital code has been issued or a service has been successfully delivered to the specified account or Player ID.
• Incorrect Information: Shop2Change is generally unable to refund or replace a digital product that was successfully delivered based on incorrect account information, Player ID, region, or other details entered by the user.
• Earned Points: Reward points earned through eligible offerwall activities are virtual rewards intended for use within the Shop2Change platform and do not represent cash or a deposit. They may be redeemed only through the redemption methods made available by Shop2Change.
• Reversed or Invalid Offers: Rewards associated with offers that are later rejected, reversed, cancelled, or determined to be invalid by the applicable offerwall provider may be removed from the user's reward balance.
• Failed Transactions: If a system error results in points being deducted but the requested digital product is not delivered, users should contact our support team within 7 days so that the transaction can be reviewed and, where appropriate, the product can be resent or the relevant balance restored.
• Approved Refunds: Where a refund is approved by Shop2Change, the refund method and processing time may depend on the original payment method, transaction status, and applicable provider requirements.

7. Third-Party Services & Offer Providers

Shop2Change may integrate third-party services, including offerwall providers, advertising networks, payment providers, digital product suppliers, and other service providers. Third-party services may have their own terms, eligibility requirements, tracking systems, privacy policies, and dispute procedures.

Users are responsible for complying with the applicable requirements of third-party services when participating in offers or using linked services. Shop2Change does not control third-party services and cannot guarantee the availability or performance of every third-party offer or service.

8. Limitation of Liability

To the extent permitted by applicable law, Shop2Change shall not be responsible for indirect, incidental, or consequential losses arising from the use of the website, third-party services, offerwall activities, or temporary service interruptions.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

9. Changes to These Terms

We may update these Terms and Conditions and Refund Policy from time to time to reflect changes to our services, reward systems, technology, legal requirements, or business practices. When material changes are made, we will update the Effective Date displayed on this page and provide additional notice where required by applicable law.

Continued use of Shop2Change after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

10. Contact Us

For support, policy questions, reward issues, or refund inquiries, please contact us at:

• Email: support@shop2change.com
• Website: https://shop2change.com/contact