Privacy Policy - Shop2Change

1. Information We Collect

Depending on how you use Shop2Change, we may collect the following categories of information:

Account Information: When you create or use a Shop2Change account, we may collect information such as your username, email address, account identifier, account credentials, account status, and security-related information.
Device & Technical Information: When you access our website or services, we may automatically collect information such as your IP address, browser type and version, operating system, device type and technical characteristics, device or advertising identifiers where supported and permitted, language, general location information derived from technical data, access logs, timestamps, referring information, and security or fraud-prevention signals.
Transaction & Reward Information: We may collect information relating to your activity on Shop2Change, including orders, digital purchases, reward point balances, offer participation and completion records, reward transactions, redemptions or withdrawals, transaction and conversion identifiers, account restrictions, reversals, and fraud-review records.

2. How We Use Your Information

Shop2Change may use collected information for the following purposes:

To create and maintain user accounts.
To provide digital products, top-ups, gift cards, and other requested services.
To process payments and transactions.
To operate and administer our reward and Earn Offers features.
To attribute offer activity to the correct Shop2Change account.
To process, verify, credit, reverse, or adjust rewards where necessary.
To detect, prevent, investigate, and address fraud, abuse, unauthorized activity, and attempts to manipulate rewards.
To enforce our Terms and Conditions and other applicable policies.
To provide customer support and respond to inquiries.
To maintain, troubleshoot, secure, and improve our website and services.
To comply with applicable legal obligations and respond to lawful requests.

3. Third-Party Services & Offerwall Partners

Shop2Change may provide users with opportunities to earn rewards through third-party advertising networks, offerwall providers, survey providers, and other promotional partners.
When a user accesses or interacts with an offerwall, the relevant third-party provider may process certain information required to provide the offer, determine eligibility, detect fraud, track completion, and attribute rewards.
Depending on the provider and integration, this information may include your Shop2Change User ID or other pseudonymous account identifier, IP address, country or general geographic information, browser and device information, advertising or device identifiers where applicable, offer and campaign identifiers, transaction identifiers, offer interaction and completion information, and fraud-prevention or verification signals.
The information processed may vary depending on the specific offerwall provider, integration method, offer, device, and applicable requirements.
Shop2Change does not intentionally provide offerwall partners with your Shop2Change account password or payment credentials solely for the purpose of operating an offerwall.
Our Earn Offers feature may use third-party providers, which may include Torox, ayeT-Studios, RevU, AdGem, Prime Earn, and other providers that may be added in the future.
The availability of a provider on Shop2Change does not necessarily mean that every offer or service provided by that provider is available to every user.
Each third-party provider may have its own privacy policy, terms, tracking technologies, eligibility requirements, and data-processing practices. We encourage users to review the applicable third-party privacy information before participating in an offer.

4. Cookies and Tracking Technologies

Shop2Change may use cookies, local storage, pixels, and similar technologies to keep users signed in, maintain sessions, remember preferences, maintain website functionality, improve performance and user experience, understand website usage, support security and fraud prevention, and support reward and offerwall functionality where required.

Third-party providers may also use their own tracking technologies when users interact with their services or offerwalls.

You may be able to control or disable certain cookies through your browser settings. Some website features may not function correctly if required cookies or technologies are disabled.

5. Anti-Fraud & Data Security

The security of your information is important to us. We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

Shop2Change may collect and retain information necessary to investigate and prevent fraud and abuse. Activities such as multiple or duplicate accounts, automated or bot activity, VPN or proxy abuse, emulator or manipulated environments, fake or manipulated offer completions, attempted postback or reward manipulation, chargeback abuse, or other attempts to obtain rewards or products through unauthorized methods may result in rewards being withheld, reversed, or placed under review, and may result in account restrictions or termination in accordance with our Terms and Conditions.

6. Children's Information

Shop2Change does not knowingly collect personal information from children where such collection is prohibited by applicable law. Where a minimum age is required by applicable law to use a particular service or participate in a reward program, users must meet that requirement before using the relevant service.

If you believe that a child has provided personal information to Shop2Change in violation of applicable requirements, please contact us so that we can review the situation and take appropriate action.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, prevent fraud, enforce our agreements, and comply with applicable legal obligations. The retention period may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include requesting access to certain information we hold about you, requesting correction of inaccurate information, requesting deletion where legally applicable, requesting restriction of certain processing, objecting to certain processing activities, and requesting information about how your data is used or shared.

Some requests may be subject to legal, security, fraud-prevention, or contractual limitations. To make a privacy-related request, please contact us using the information below.

9. Third-Party Websites and Services

Shop2Change may contain links to third-party websites, applications, offers, or services.

We do not control the privacy practices, content, or security practices of third-party services. Information submitted directly to a third party is governed by that third party's applicable policies.

Users should review the privacy policy and terms of any third-party service before providing information or participating in an offer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, we will update the Effective Date displayed at the top of this page. Where required by applicable law, we will provide additional notice regarding material changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:

Email: support@shop2change.com
Website: https://shop2change.com/contact