Purchase, Withdrawal & Refund Policy

1. Digital Purchases & Payments

• Product Availability: Shop2Change provides digital goods and services, including game top-ups, prepaid vouchers, gift cards, payment-related digital services, and other digital products that may be available through the platform.
• Pricing & Payment: Prices displayed on Shop2Change are shown at the time of purchase and may change without prior notice. Users must complete payment using an approved payment method available at checkout.
• Accuracy of Information: When placing a purchase or top-up order, users are responsible for providing accurate information such as Player ID, Account UID, server/region, email address, or other required details. Shop2Change is generally not responsible for losses resulting from incorrect information provided by the user.
• Order Processing: Digital products may be delivered automatically or manually depending on the product and service. Estimated delivery times may vary by product, supplier, payment method, and system availability.

2. Earned Points, Reward Redemptions & Withdrawals

• Reward Eligibility: Users may earn reward points through eligible activities available through the Shop2Change Earn Offers feature and participating third-party offer providers.
• Redemption Thresholds: Users may redeem eligible reward points once their account meets the minimum balance or other requirements displayed on the applicable redemption page.
• Verification Process: Reward credits and withdrawal requests may be subject to automated and manual verification, fraud checks, and confirmation of valid offer completion by the applicable third-party provider.
• Processing Time: Reward redemptions and withdrawals are generally processed after the required verification. Some requests may require additional review or may be delayed due to security checks, provider confirmation, technical issues, or other operational reasons.
• Rejected or Restricted Withdrawals: Withdrawals may be rejected, delayed, or placed on hold when an account or transaction requires additional verification or is associated with suspected fraudulent, duplicated, manipulated, or otherwise invalid activity.

3. Reward Verification, Reversals & Balance Adjustments

• Reward points are not considered final until the applicable offer or transaction has been successfully verified where verification is required.
• If a third-party offer provider reports an offer as invalid, incomplete, cancelled, reversed, duplicated, fraudulent, or otherwise ineligible, Shop2Change may reverse or remove the related reward points.
• Reward adjustments may also be made when a technical or tracking error results in an incorrect reward credit.
• If previously credited points have already been redeemed or withdrawn and are later reversed, the user's account balance may become negative or future redemptions may be restricted until the balance is resolved.

4. Refund Policy for Digital Goods

Because digital products and services may be delivered immediately and generally cannot be returned after fulfillment, refunds are subject to the circumstances described below.

• Successfully Delivered Products: Completed digital purchases, successfully delivered game top-ups, redeemed gift cards, digital codes, and similar digital products are generally final and non-refundable.
• Incorrect User Information: Orders completed using incorrect Player IDs, Account UIDs, email addresses, regions, or other information supplied by the user may not be eligible for a refund or replacement.
• Unused Digital Codes: Refund eligibility for an unused digital code may depend on the specific product, supplier, payment method, and whether the code has been revealed or otherwise made available to the user.
• Failed Delivery: If payment was successfully received but a digital product was not delivered due to a verified Shop2Change or supplier-side failure, we may, at our discretion, provide the product, retry the fulfillment, credit the applicable amount back to the user's balance, or issue an eligible refund.

5. Failed Transactions & Support Requests

• If funds or points were deducted but the requested digital product or reward was not delivered, users should contact Shop2Change support as soon as possible.
• For transaction-related issues, users should provide the relevant order or transaction information so that the issue can be reviewed.
• Where a delivery failure is verified, Shop2Change will take reasonable steps to resolve the issue through fulfillment, balance adjustment, replacement, or another appropriate solution depending on the circumstances.
• Support requests may be subject to verification before any refund, replacement, balance adjustment, or other resolution is provided.

6. Fraud, Chargebacks & Abuse

• Shop2Change may temporarily hold, review, restrict, or reject transactions or withdrawals when there are reasonable security or fraud-prevention concerns.
• Fraudulent offer completions, multiple accounts used to obtain rewards, automated activity, manipulated traffic, unauthorized tracking manipulation, payment abuse, or chargeback abuse may result in reward cancellation, transaction restrictions, account suspension, or termination.
• Where a payment provider, supplier, or offer provider reverses or disputes a transaction, the related balance, order, or reward may be adjusted accordingly.

7. Reward Points and Cash Value

• Shop2Change reward points are virtual rewards provided through the platform and do not represent a cash deposit, bank balance, cryptocurrency, or guaranteed monetary value.
• Reward points may only be used through the redemption options made available by Shop2Change and may be subject to minimum thresholds, verification requirements, availability, and other applicable restrictions.
• Reward points cannot be transferred, sold, or exchanged for cash unless Shop2Change explicitly provides such an option.

8. Contact Us

For questions regarding purchases, order status, reward redemptions, withdrawals, refunds, or transaction issues, please contact us at:

• Email: support@shop2change.com
• Website: https://shop2change.com/contact